Privacy Policy

Last updated: January 1, 2026

Glorion Casino ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data. By using our website and services, you agree to the practices described in this policy.

1. Who We Are

Glorion Casino is operated by Glorion Entertainment Ltd., a company licensed under the laws of Curaçao (eGaming license). We process personal data as both a data controller and a data processor, depending on the context of the processing activity.

For any privacy-related enquiries, contact our Data Protection Officer at [email protected].

2. Data We Collect

We collect personal data in several ways — directly from you when you register or use our services, automatically through your use of our website, and occasionally from third parties such as payment processors and identity verification providers.

2.1 Registration Data

• Full name and date of birth
• Email address and phone number
• Residential address and country of residence
• Username and encrypted password
• Currency preference and language preference

2.2 Identity Verification Data (KYC)

• Government-issued photo identification (passport, driver's licence, national ID)
• Proof of address (utility bill, bank statement)
• Source of funds documentation where required
• Selfie or live photo for biometric verification

2.3 Financial Data

• Payment method details (card type, last four digits, expiry date — full card numbers are never stored)
• Transaction history including deposits, withdrawals, and bonuses
• Cryptocurrency wallet addresses used for transactions

2.4 Usage and Technical Data

• IP address and approximate geolocation
• Browser type and version, operating system, device type
• Pages visited, session duration, click and navigation data
• Game history, bet amounts, and win/loss records
• Responsible gambling tool settings and activity

2.5 Communication Data

• Support chat transcripts and email correspondence
• Survey responses and feedback you provide voluntarily
• Marketing communication preferences

3. How We Use Your Data

We process your personal data for the following purposes:

4. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, local storage, session storage) to operate our website, remember your preferences, and analyse traffic. The types of cookies we use include:

• Strictly necessary cookies — required for the website to function (session management, security). Cannot be disabled.
• Functional cookies — remember your language, currency, and layout preferences.
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymised.
• Marketing cookies — used to deliver relevant advertisements and track campaign performance. Set only with your consent.

You can manage your cookie preferences at any time through our cookie banner or your browser settings. Note that disabling certain cookies may affect the functionality of the website.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Payment processors — to complete deposits and withdrawals securely
• Identity verification providers — to carry out KYC and AML checks
• Game software providers — game providers may receive anonymised session data for technical purposes
• Analytics providers — aggregated, anonymised data only
• Regulatory authorities — where we are legally required to disclose information
• Law enforcement — where required by court order or applicable law

All third-party partners are bound by data processing agreements and are required to handle your data in accordance with applicable privacy laws.

6. Data Retention

We retain your personal data for as long as your account is active and for a period of five (5) years after account closure, as required by anti-money laundering regulations and our gaming licence conditions. Certain records (e.g., financial transaction logs) may be retained for up to seven (7) years to comply with tax and accounting obligations.

After the applicable retention period, your data is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data, subject to legal retention requirements
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days. We may ask you to verify your identity before processing the request.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication for account access
• Regular penetration testing and security audits
• Strict access controls — staff only access data on a need-to-know basis

Despite these measures, no system is completely immune to threats. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours of becoming aware.

9. International Data Transfers

Our servers are located within the European Economic Area (EEA). Some of our service providers may process data outside the EEA, including in Canada and the United States. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately suspend the account and delete all associated data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or via a prominent notice on our website at least 14 days before the changes take effect. The date of the most recent revision is shown at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Postal address: Glorion Entertainment Ltd., Korporaal Lambertstraat 1, Willemstad, Curaçao

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.